The opinion in support of the decision being entered today was not written for publication and is not binding precedent of the Board. Paper No. 33 UNITED STATES PATENT AND TRADEMARK OFFICE ____________ BEFORE THE BOARD OF PATENT APPEALS AND INTERFERENCES ____________ Ex parte YURI SHTIVELMAN ____________ Appeal No. 2004-1095 Application No. 09/457,608 ____________ ON BRIEF ____________ Before BARRETT, GROSS, and BARRY, Administrative Patent Judges. GROSS, Administrative Patent Judge. DECISION ON APPEAL This is a decision on appeal from the examiner's final rejection of claims 1 through 18, which are all of the claims pending in this application. Appellant's invention relates to a method for aiding an agent in a hosted communication session. The method includes comparing an incoming query to queries stored in a database, and if there is a match, providing the stored response to the agent to use in responding to the query. Claim 1 is illustrative of the claimed invention, and it reads as follows:Page: 1 2 3 4 5 6 7 NextLast modified: November 3, 2007