Ex Parte SHTIVELMAN - Page 1



         The opinion in support of the decision being entered today was not written for
         publication and is not binding precedent of the Board.                     
                                                              Paper No. 33          
                     UNITED STATES PATENT AND TRADEMARK OFFICE                      
                                    ____________                                    
                         BEFORE THE BOARD OF PATENT APPEALS                         
                                 AND INTERFERENCES                                  
                                    ____________                                    
                              Ex parte YURI SHTIVELMAN                              
                                    ____________                                    
                                Appeal No. 2004-1095                                
                             Application No. 09/457,608                             
                                    ____________                                    
                                      ON BRIEF                                      
                                    ____________                                    
         Before BARRETT, GROSS, and BARRY, Administrative Patent Judges.            
         GROSS, Administrative Patent Judge.                                        
                                 DECISION ON APPEAL                                 
              This is a decision on appeal from the examiner's final                
         rejection of claims 1 through 18, which are all of the claims              
         pending in this application.                                               
              Appellant's invention relates to a method for aiding an               
         agent in a hosted communication session.  The method includes              
         comparing an incoming query to queries stored in a database, and           
         if there is a match, providing the stored response to the agent            
         to use in responding to the query.  Claim 1 is illustrative of             
         the claimed invention, and it reads as follows:                            







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