Appeal No. 2004-1095
Application No. 09/457,608
1. A method for aiding a live agent in a hosted communication
session wherein agents participate in and host chat room
communication sessions on the Internet, comprising steps of:
(a) accessing an incoming query to an agent-hosted chat
session by a comparison system;
(b) comparing the incoming query with queries in a database
having stored queries matched with stored responses; and
(c) in the case of a match, providing the stored response to
the live agent for use in responding to the incoming query.
The prior art reference of record relied upon by the
examiner in rejecting the appealed claims is:
Busey et al. (Busey) 6,377,944 Apr. 23, 2002
(filed Dec. 11, 1998)
Claims 1 through 18 stand rejected under 35 U.S.C. § 102(e)
as being anticipated by Busey.
Reference is made to the Examiner's Answer (Paper No. 31,
mailed December 17, 2003) for the examiner's complete reasoning
in support of the rejection, and to appellant's Brief (Paper
No. 30, filed November 26, 2003) for the appellant's arguments
thereagainst.
OPINION
We have carefully considered the claims, the applied prior
art reference, and the respective positions articulated by
2
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