Appeal No. 2006-1128
Application No. 10/215,877
BACKGROUND
The appellants’ invention relates to a method and system for managing the
delegation of investigating disputed transactions. An understanding of the invention can
be derived from a reading of exemplary claim 1, which is reproduced below.
1. A method of providing information relating to a disputed payment
transaction, said method comprising:
receiving a disputed payment transaction;
storing data relating to said disputed payment transaction in an
electronic memory;
establishing a case identifier for said disputed payment transaction;
associating said case identifier with a queue of cases to be worked;
generating a second queue for working by an investigator of said
disputed payment transaction;
disposing said case identifier in said second queue of cases;
forming said second queue of cases with at least two cases to be
worked by said investigator;
regulating execution of a workload of said investigator via displaying
only a partial listing of said second queue of cases for viewing by said
investigator so as to prevent said investigator from selectively avoiding
cases to work.
2
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