Ex Parte Pomerance - Page 1




                                 The opinion in support of the decision being entered today                                 
                   was not written for publication and is not binding precedent of                                          
                                the Board.                                                                                  


                                UNITED STATES PATENT AND TRADEMARK OFFICE                                                   
                                                      _____________                                                         
                                     BEFORE THE BOARD OF PATENT APPEALS                                                     
                                                 AND INTERFERENCES                                                          
                                                      _____________                                                         
                                            Ex parte  BRENDA POMERANCE                                                      
                                                      _____________                                                         
                                                  Appeal No. 2006-1523                                                      
                                                Application No. 09/793,687                                                  
                                                 Technology Center 3600                                                     
                                                     ______________                                                         
                                                        ON BRIEF                                                            
                                                    _______________                                                         
                  Before CRAWFORD, NAPPI and FETTNG  Administrative Patent Judges.                                          
                  NAPPI, Administrative Patent Judge.                                                                       
                                                                                                                           
                                                DECISION ON APPEAL                                                          

                         This is a decision on appeal under 35 U.S.C. §134(a) of the final rejection of                     
                  claims 1 through 6, 8, 9, 11 and 14 through 26, claims 7, 10, 12 and 13 have been                         
                  canceled.  For the reasons stated infra we affirm in part the examiner’s rejection of these               
                  claims.                                                                                                   
                                                        Invention                                                           
                         The invention relates to an automated complaint resolution system. See page 3 of                   
                  appellant’s specification. Claim 1 is representative of the invention and reproduced                      
                  below:                                                                                                    







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