Appeal No. 2006-1764
Application No. 10/177,965
processor-based1 customer workstation 10, and the service history of the processor-based
device is received at the processor-based device as a historical record associated with the
trouble ticket (column 4, lines 3 through 8 and 27 through 34; column 14, line 63 through
column 15, line 2; column 17, lines 17 through 20). The software services resident on the
processor-based device permit the maintenance of the trouble ticket and the historical
record (column 5, line 59 through column 6, line 4). Any processor-based device service
data automatically entered into the fields of the trouble ticket is a data structure of the
service history of the processor-based device (column 13, lines 34 through 41). We
additionally agree with the examiner’s finding (answer, pages 10 and 11) that the
processor-based customer workstation provides a web-based page, and that the web-
based page comprises at least a portion of the information entered in the data structure
(column 7, lines 4 through 30). The claims on appeal do not preclude other system
structure (e.g., the web servers 24) (Figure 1) from assisting in the creation of the web-
based page2 at the processor-based customer workstation (brief, pages 7 through 9; reply
brief, page 7). Thus, the anticipation rejection of claims 1, 11 and 16 is sustained.
The anticipation rejection of claims 5, 6 and 13 is sustained because we agree
with the examiner’s finding (answer, page 4) that the software that provides the web-
based page at the processor-based customer workstation 10 makes the web-based page
accessible to the customer service platform 20a at a remote location (Figure 4).
1 In appellant’s disclosure, the processor-based device is either the computer 102 or the storage device 104
(Figure 1; paragraphs 0020, 0030, 0031, 0039, 0058).
2 Appellant’s disclosure states that the web-based page is created by either an embedded web server or by a
remotely accessed web server (paragraphs 0033, 0039, 0047, 0055, 0058, 0092).
3
Page: Previous 1 2 3 4 5 6 7 Next
Last modified: November 3, 2007