Appeal 2007-0271
Application 09/750,948
(Answer 10.3 See also Answer 8-9 (quoted in relation to the
§ 102(b) issue).)
The § 103(a) issue before us is, when considered together do Net
Perceptions and Andrews disclose "one or more data analysis tools
comprising executable instructions for analyzing said customer data from
said plurality of channels and determining one or more patterns from said
data,” as required by claim 11?
FINDINGS OF FACT4
1. Net Perceptions discloses “maintaining an interaction repository
containing customer data.” (See Net Perceptions, ¶¶ 2-4 (“builds customer
profiles,” including “customer purchase histories, preferences and tastes . . .
by pooling information from current and previous calls, and by drawing
upon a database of information on other customers”).)
2. Net Perceptions discloses “utilizing one or more data analysis tools
comprising executable instructions to analyze said customer data to
determine one or more patterns.” (See Net Perceptions, ¶¶ 2-4 (“system’s
recommendation engine zeroes in on individual preferences by pooling
information from current customers and previous calls, and by drawing upon
a database of information on other customers with similar buying
patterns”).)
3 See supra note 2.
4 Findings of Fact are abbreviated “FF.”
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