Florida Statutes Part I - Long-term Care Facilities: Ombudsman Program (Ss. 400.0060-400.0091)

• 400.0060 - Definitions.
  When used in this part, unless the context clearly dictates otherwise, the term:(1) “Administrative assessment” means a review of conditions in a long-term care facility which...
• 400.0061 - Legislative Findings And Intent; Long-term Care Facilities.
  (1) The Legislature finds that conditions in long-term care facilities in this state are such that the rights, health, safety, and welfare of residents are not...
• 400.0063 - Establishment Of The State Long-term Care Ombudsman Program; Designation Of Ombudsman And Legal Advocate.
  (1) There is created the State Long-Term Care Ombudsman Program in the Department of Elderly Affairs.(2)(a) The State Long-Term Care Ombudsman Program shall be headed by the...
• 400.0065 - State Long-term Care Ombudsman Program; Duties And Responsibilities.
  (1) The purpose of the State Long-Term Care Ombudsman Program is to:(a) Identify, investigate, and resolve complaints made by or on behalf of residents of long-term care...
• 400.0067 - State Long-term Care Ombudsman Council; Duties; Membership.
  (1) There is created within the State Long-Term Care Ombudsman Program, the State Long-Term Care Ombudsman Council.(2) The State Long-Term Care Ombudsman Council shall:(a) Serve as an advisory...
• 400.0069 - Long-term Care Ombudsman Districts; Local Long-term Care Ombudsman Councils; Duties; Appointment.
  (1)(a) The state ombudsman shall designate districts and each district shall designate local long-term care ombudsman councils to carry out the duties of the State Long-Term...
• 400.0070 - Conflicts Of Interest.
  (1) A representative of the State Long-Term Care Ombudsman Program may not:(a) Have a direct involvement in the licensing or certification of, or an ownership or investment...
• 400.0071 - State Long-term Care Ombudsman Program Complaint Procedures.
  The department, in consultation with the state ombudsman, shall adopt rules implementing state and local complaint procedures. The rules must include procedures for receiving, investigating,...
• 400.0073 - State And Local Ombudsman Council Investigations.
  (1) A representative of the State Long-Term Care Ombudsman Program shall identify and investigate, within a reasonable time after a complaint is made, by or on...
• 400.0074 - Local Ombudsman Council Onsite Administrative Assessments.
  (1) A representative of the State Long-Term Care Ombudsman Program shall conduct, at least annually, an onsite administrative assessment of each nursing home, assisted living facility,...
• 400.0075 - Complaint Notification And Resolution Procedures.
  (1)(a) Any complaint verified by a representative of the State Long-Term Care Ombudsman Program as a result of an investigation which is determined by the local...
• 400.0077 - Confidentiality.
  (1) The following are confidential and exempt from the provisions of s. 119.07(1):(a) Resident records held by the ombudsman or by the state or a local ombudsman...
• 400.0078 - Citizen Access To State Long-term Care Ombudsman Program Services.
  (1) The office shall establish a statewide toll-free telephone number and e-mail address for receiving complaints concerning matters adversely affecting the health, safety, welfare, or rights...
• 400.0079 - Immunity.
  (1) Any person making a complaint pursuant to this part who does so in good faith shall be immune from any liability, civil or criminal, that...
• 400.0081 - Access To Facilities, Residents, And Records.
  (1) A long-term care facility shall provide representatives of the State Long-Term Care 1Ombudsman Program with access to:(a) The long-term care facility and its residents.(b) Where appropriate, medical...
• 400.0083 - Interference; Retaliation; Penalties.
  (1) A person, long-term care facility, or other entity may not willfully interfere with a representative of the State Long-Term Care Ombudsman Program in the performance...
• 400.0087 - Department Oversight; Funding.
  (1) The department shall meet the costs associated with the State Long-Term Care Ombudsman Program from funds appropriated to it.(a) The department shall include the costs associated...
• 400.0089 - Complaint Data Reports.
  The State Long-Term Care Ombudsman Program shall maintain a statewide uniform reporting system to collect and analyze data relating to complaints and conditions in long-term...
• 400.0091 - Training.
  The state ombudsman shall ensure that appropriate training is provided to all representatives of the State Long-Term Care Ombudsman Program.(1) All representatives of the State Long-Term...

Last modified: September 23, 2016