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parts, tools, and equipment he or she was to use. For the first
week of training, the new operator assembled parts that had been
rejected by the quality assurance personnel. Beginning in the
second week of training, the new operator started to assemble
sunglasses from parts that had passed inspection as acceptable
for use in B&L sunglasses. The new operator received one-on-one
instruction in assembly techniques from an instructor. The time
that the instructor spent with the new operator decreased as the
training period progressed.
Beginning in the second week of the training program, the
new operator was given targets for the quantity and quality of
sunglasses to be assembled. For fully-trained operators, B&L
Ireland established a target for assembly of 200 sunglasses per
day. The target during the second week of instruction was
approximately 25 percent of that amount or 50 sunglasses per day.
During the first few weeks of training, the percentage of salable
sunglasses assembled by the typical new operator was very low.
The typical new operator was able to produce only approximately
70 percent of B&L Ireland's established target of 200 sunglasses
per day at the end of the training period. Typically, an oper-
ator required approximately six months of assembly experience
prior to reaching the target set by B&L Ireland.
Some operators were not able to reach a sufficient level of
proficiency to continue to function as operators and were trans-
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