- 13 -
NITCO owned an IBM computer, which it used to help perform
its billing and collections work. In late 1986, AT&T took back
the long-distance billing and collections function that NITCO
previously performed for AT&T with respect to long-distance
calls.
In October 1989, NITCO and Bank of Illinois entered into a
3-year contract under which Bank of Illinois agreed to perform
NITCO's billing and collections work. In a November 1989 NITCO
publication circulated to its employees, NITCO announced that the
new NITCO billing system to be operated by Bank of Illinois would
help to (1) improve service to NITCO's customers, and (2)
increase the productivity of NITCO's employees. Another reason
why NITCO entered into the contract was because the IBM computer
that NITCO owned could not provide all the information on long-
distance calls that NITCO was required to furnish to AT&T. The
contract was subsequently taken over from Bank of Illinois by
another company, Communications Data Group (CDG).
As of September 1991, although it had experienced some
problems with the billing and collections work done, NITCO was
still utilizing CDG's billing and collections services. At a
meeting on October 25, 1991, attended by NITCO personnel and CDG
personnel at the offices of NITCO's attorneys, NITCO and CDG
agreed that NITCO would continue to utilize CDG's billing and
collections services. However, the problems with the billing and
collections work done for NITCO persisted.
Page: Previous 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 NextLast modified: May 25, 2011