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Billing Act if there is a billing dispute; and that petitioner
may change the cardholder agreement at any time.
5. Petitioner’s Credit Card Services and Business Practices
All of petitioner’s MasterCard cardholders had available to
them the following from 1983 to 1985: Periodic itemized
statements of account activity, toll-free customer telephone
service, ATM access, prompt replacement of lost and stolen cards
and fraud protection,3 worldwide merchant acceptance, consumer
protection for purchases (i.e., if a cardholder has a problem
with goods or services bought with a credit card, he or she
generally has the right not to pay the remaining amount due after
trying in good faith to return the item or giving the merchant a
chance to correct the problem), free additional cards, a means of
identification, check access (petitioner provides checks bearing
a cardholder’s account number which the cardholder may use to buy
goods or services from merchants not honoring the card), credit
bureau reporting, processing of payments, changes in credit
limits, and verification of available credit when cardholders
used their cards. Petitioner provided additional services to
some of its cardholders: travel, accident, and rental car
insurance, rental car discounts, emergency cash or airline
3 Under Regulation Z, 12 C.F.R. sec. 226.12(b), the
cardholder may be required to pay the first $50 of unauthorized
use, but petitioner rarely did so. Petitioner asked MasterCard
cardholders who had unusual activity on their cards if their card
was lost or stolen.
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Last modified: May 25, 2011