Carolyn S. Eifert, A/K/A Sue Armstrong - Page 11

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               Also on June 19, 1996, petitioner's counsel faxed Ms. Kish a           
          copy of the Discharge of Debtor that the bankruptcy court had               
          issued in September 1986 and a copy of the bankruptcy schedule on           
          which petitioner had set forth all of her liabilities.  On the              
          fax transmittal page, petitioner's counsel directed Ms. Kish's              
          attention to the Moncor Bank debt.                                          
               As of July 3, 1996, Ms. Kish had not received a copy of the            
          anticipated FDIC letter.  On that date she telephoned the office            
          of petitioner's counsel and stated that she was unable to retain            
          the file in petitioner's case any longer.  Ms. Kish then                    
          transferred the file so that it would be available to                       
          respondent's District Counsel office in Phoenix, Arizona, for               
          preparation of an answer to the petition.                                   
               On July 22, 1996, respondent filed an answer (the answer).             
          In the answer, respondent denied all of the substantive                     
          allegations made in the petition.                                           
              As of August 9, 1996, petitioner's counsel had not received            
          the FDIC letter that he had requested on June 18, 1996.                     
          Accordingly, petitioner's counsel telephoned Pat Joiner and again           
          requested that the FDIC send him a letter explaining the                    
          relationship of the Forms 1099-G to the Moncor Bank debt.                   
               On August 12, 1996, petitioner's counsel sent a letter to              
          Alfonso Romero (Mr. Romero), the Appeals Officer in respondent's            
          Appeals Office in Albuquerque, New Mexico, to whom petitioner's             
          case had been assigned.  Petitioner's counsel attached to his               




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