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company, arrange for the client to obtain medical treatment,
handle the processing of the insurance claim, prepare a list to
monitor the period of limitations, review and process the mail,
manage the office, make disbursements to clients, and hire, fire,
and supervise employees. Petitioner also was involved in some of
these activities.
Petitioner's primary role was to concentrate on litigation
matters. After a negotiator was hired, petitioner's time
increasingly was absorbed with the handling of litigation
matters. Petitioner had very little involvement with a case
prior to litigation. Petitioner often did not have any contact
with clients or decide which clients the firm would represent.
Petitioner relied on Mr. Yoon and other persons in the office to
pursue the administrative processing of insurance claims. When
cases went smoothly, petitioner typically had virtually no
involvement with them.
The vast majority of petitioner's cases were non-English-
speaking Korean clients, many of whom had the same last names.
As a result, petitioner could not distinguish the various cases
in the office.
Report of R. Gerald Markle
At trial, petitioner presented R. Gerald Markle as an expert
on industry practices involving the relationships between lawyers
and law firm administrators. Before entering private practice,
Mr. Markle worked for the Office of Trial Counsel of the State
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