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One area that created a problem in customizing Cyborg for
Norwest's needs was the programming language for the reporting
function. The three main programs of Cyborg were written in an
older COBOL language (a common mainframe programming language), but
the reporting program was in a language specific to Cyborg which
had severe limitations. Moreover, the Cyborg language was not
designed for the mainframe systems used at Norwest, but rather for
personal computers.
Besides customization, NTS was responsible for converting the
payroll systems of the banks acquired by Norwest to the Cyborg
system. The Cyborg software was not developed specifically to
handle conversions of this nature. Consequently, NTS had to
determine a means of converting the payroll data, or perform the
conversions manually (in the case of small banks).
G. Trust Payment
The Trust Payment system was created in-house by Norwest in
1987 as a means for making disbursements from pension trust
accounts to beneficiaries, maintaining trust account records, and
reporting tax-related information. Norwest chose to build this
system itself after a determination was made that commercially
available trust systems were unable to meet its needs.
The Trust Payment system automated many manual processes as
well as providing integrated check-cutting capabilities.
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