- 11 - designated common and recreation areas, as well as the resources of Resorts Condominium International, a time-share exchange network. Hawaii and Key West Trips Petitioners believed that firsthand observation of other vacation resorts was necessary to maintain a competitive edge in the time-share industry. Between 1984 and 1992, on at least seven occasions, WVI’s board of directors approved the expenditure of: such sums as are necessary in travel and entertainment to visit other luxury resorts and hotels in order to keep Powhatan Plantation competitive in product, services, and to remain knowledgeable about innovations in the resort industry and to seek new business opportunities and to engage in or sponsor retreats with political or business persons affecting the resort industry. WVI bore all these expenses, with no commitment of reimbursement from Powhatan Associates. Beginning in 1986, and continuing through the years in issue, petitioners made numerous trips to Hawaii and Key West, Florida. Most of these trips were taken around the Thanksgiving, Christmas, and New Year’s holidays and often lasted between 2 and 3 weeks. During these trips, petitioners conducted “interviews” with guests of the resorts, took tours of the resort facilities and premises, and examined the kitchen amenities and menus for compatibility with Powhatan Plantation. The purpose of the interviews and inspections was to gauge customer service and determine the level and efficiency of those services each resortPage: Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Next
Last modified: May 25, 2011