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FINDINGS OF FACT
Some of the facts have been stipulated and are so found.
The stipulation of facts and the attached exhibits are
incorporated herein by this reference. At the time they filed
the petition, petitioners resided in Colorado Springs, Colorado.
During the years at issue, petitioners subscribed to the
program, which was sold, sponsored, and administered by AdaCon
Advantage Co., Inc. (AdaCom2). AdaCom is a Colorado corporation
headquartered in Colorado Springs, Colorado. AdaCom developed a
program to enable deaf or hearing-impaired individuals to
communicate with hearing individuals and/or businesses.
Current Technology
A text telephone (TTY) is an electronic device that allows a
person to type conversations over telephone lines. TTYs do not
amplify sound or convert speech to text.
A TTY user can use the Telecommunications Relay Services
(TRS) to call a person using a standard telephone and vice versa.
TRS is a system by which a hearing person and a deaf person can
communicate over the telephone. TRS employs a relay operator who
receives the text from the deaf person. The relay operator then
reads the text to the hearing party. When a hearing party
provides a voice response, the relay operator types the text of
2 As the parties refer to the company as “AdaCom”, for
clarity we shall do the same.
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Last modified: May 25, 2011