Edward H. Jones, III - Page 24




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          Petitioner submitted the second installment proposal.  Petitioner           
          made a further modification at Krogue’s suggestion.  Krogue did             
          further research and concluded that the modified second                     
          installment proposal would not be acceptable.  Krogue’s                     
          supervisor (Rogers) agreed with Krogue.  Petitioner spoke with              
          Rogers, who agreed to reconsider the matter.  Rogers then decided           
          that he and Krogue were correct and the modified second                     
          installment proposal was not acceptable.  Rogers then directed              
          Krogue to offer a 1-year installment arrangement, which                     
          petitioner reluctantly accepted.  Krogue made a mistake on the              
          forms she sent to petitioner.  After a series of missed telephone           
          calls, Krogue agreed she had made a mistake and directed                    
          petitioner to ink in the corrections.  Petitioner sent the                  
          corrected forms to Krogue.  Petitioner was notified that the IRS            
          accepted the 1-year installment arrangement.  The next day, June            
          25, 2002, petitioner mailed the first monthly payment.                      
               Most of the time during this period, the matter proceeded              
          toward resolution.  Krogue’s failure to realize sooner that the             
          modified second installment proposal would not be acceptable was            
          not an error or delay in performing ministerial acts because (1)            
          it involved the exercise of judgment or discretion, (2)                     
          supervisors’ review had not yet taken place, and (3) it involved            
          the proper application of Federal tax law.  See sec. 301.6404-              
          2(b)(2), Proced. & Admin. Regs.  Consequently, until the                    







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