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and would provide all necessary DMP services, including
origination, customer servicing, document processing, research,
payment distribution, account reconciliation, and marketing
materials. Mr. Dennis stated that petitioner’s “goal is to build
relationships with participating Creditors of the DMP by ensuring
Customer payments are made in a timely fashion and also reaching
out to the Creditors for continuous feedback as to how [it] can
maintain operational efficiency.”
Mr. Dennis explained that petitioner’s DMP services would be
available to anyone who inquired, as long as they qualified for
the DMP, and that petitioner planned to track on a monthly basis
how many customers are originated on DMPs. Once petitioner has
launched its DMP platform, it will use “traditional advertising
that has led to maximum lead generation for the Credit Counseling
Industry” and use advertising to “enable further brand
recognition”. Petitioner could purchase leads for customers as
might be necessary to meet its revenue goals. Additionally,
petitioner’s “goal is to network with organizations that offer
Homebuyer Certification Programs” as a “great platform to offer
DMP services.”
Further, petitioner contemplated having a call center to
primarily handle inquiries for DMPs. Petitioner’s goal is to
have each of its employees answer one new DMP inquiry per hour
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Last modified: March 27, 2008