Sec. 531.998. REPORT. (a) The ombudsman shall prepare an annual report that contains:
(1) a description of the ombudsman's work;
(2) any change made by the department or another health and human services agency in response to a substantiated complaint;
(3) a description of any trends in the nature of complaints received by the ombudsman, any recommendations related to addressing those trends, and an evaluation of the feasibility of the ombudsman's recommendations;
(4) a glossary of terms used in the report;
(5) a description of the methods used to promote awareness of the ombudsman under Section 531.993(b) and the ombudsman's promotion plan for the next year; and
(6) any public feedback received by the ombudsman relating to the ombudsman's previous annual reports.
(b) The report must be submitted to the executive commissioner and the commissioner of the department not later than December 1 of each year. On receipt of the report, the department and the commission shall make the report publicly available on the department's and the commission's Internet websites.
Added by Acts 2015, 84th Leg., R.S., Ch. 1168 (S.B. 830), Sec. 1, eff. September 1, 2015.
Section: Previous 531.981 531.982 531.983 531.984 531.985 531.986 531.9871 531.988 531.991 531.992 531.993 531.994 531.995 531.996 531.997Last modified: September 28, 2016