Texas Government Code Title 10, Chapter 2114 - Customer Service
Texas Section 2114.001 - Definition
In this chapter, "state agency" means a department, commission, board, office, or other agency in the executive or judicial branch of state government that is...
Texas Section 2114.002 - Customer Service Input
(a) A state agency shall create an inventory of external customers for each budget strategy listed in the General Appropriations Act for that agency. (b)...
Texas Section 2114.003 - Performance Measures
The Legislative Budget Board shall develop means to measure customer service satisfaction and create performance measures for state agencies in this area. Added by Acts...
Texas Section 2114.004 - Inspections
The Legislative Budget Board and the Governor's Office of Budget and Planning may inspect a state agency and analyze its customer service performance by sending...
Texas Section 2114.005 - Texas Star Award
(a) The Legislative Budget Board and the Governor's Office of Budget and Planning may award the "Texas Star" to a state agency that provides exemplary...
Texas Section 2114.007 - Rulemaking Authority
(a) The Governor's Office of Budget and Planning may adopt rules to implement this chapter. (b) In developing the rules, the office of budget and...