Texas Insurance Code Title 5, Chapter 521 - Consumer Information And Complaints

SUBCHAPTER A PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES

• Texas Section 521.001 - Public Interest Information
  (a) The department shall prepare information of public interest describing the department's functions and the procedures by which complaints are filed with and resolved by...
• Texas Section 521.002 - Complaint Resolution Program
  The department shall establish a program to facilitate resolution of policyholder complaints. Added by Acts 2003, 78th Leg., ch. 1274, Sec. 2, eff. April 1,
• Texas Section 521.003 - Notification Of Complaint Status
  If a written complaint is filed with the department, the department, at least quarterly and until final disposition of the complaint, shall notify each party...
• Texas Section 521.004 - Records Of Complaints
  The department shall keep an information file about each complaint filed with the department that concerns an activity regulated by the department or the commissioner....

SUBCHAPTER B DEPARTMENT TOLL-FREE NUMBER FOR INFORMATION AND COMPLAINTS

• Texas Section 521.005 - Notice To Accompany Policy
  (a) Each insurance policy delivered or issued for delivery in this state shall include with the policy a brief written notice that includes: (1) a...
• Texas Section 521.051 - Department Toll-free Number For Information And Complaints
  The department shall maintain a toll-free telephone number to: (1) provide the information described by Section 521.052; and (2) receive and aid in resolving complaints...
• Texas Section 521.052 - Information Provided
  The department shall provide to the public through the department's toll-free telephone number only the following information: (1) information collected or maintained by the department...
• Texas Section 521.053 - Publicity Requirements
  The department shall publicize the department's toll-free telephone number in public service announcements and publish that number in telephone books throughout the state, as the...
• Texas Section 521.054 - Record Of Inquiry Or Complaint Required
  The department shall maintain a written record of each inquiry and complaint received through the department's toll-free telephone number. Added by Acts 2003, 78th Leg.,...
• Texas Section 521.055 - Complaint Notification System
  The department shall establish a system to notify insurers by electronic transmission to a facsimile machine or other appropriate system of complaints received by the...

SUBCHAPTER C HEALTH MAINTENANCE ORGANIZATION OR INSURER TOLL-FREE NUMBER FOR INFORMATION AND COMPLAINTS

• Texas Section 521.056 - Information Bulletin To Accompany Policy
  Each insurer that delivers, issues for delivery, or renews an insurance policy in this state shall include with the policy an information bulletin that includes:...
• Texas Section 521.101 - Applicability Of Subchapter
  (a) Except as provided by Subsection (b), this subchapter applies to a health maintenance organization authorized to engage in the business of a health maintenance...
• Texas Section 521.102 - Health Maintenance Organization Or Insurer Toll-free Number For Information And Complaints
  A health maintenance organization or insurer shall maintain a toll-free telephone number to: (1) provide information concerning evidences of coverage or policies issued by the...

SUBCHAPTER D RACE-BASED INSURANCE REGISTRY

• Texas Section 521.103 - Information Included In Evidence Of Coverage Or Policy
  (a) Each health maintenance organization or insurer that delivers, issues for delivery, or renews an evidence of coverage or insurance policy in this state shall...
• Texas Section 521.151 - Applicability Of Subchapter
  This subchapter applies to any legal entity engaged in the business of insurance in this state, including: (1) a capital stock insurance company; (2) a...
• Texas Section 521.152 - Registry; Internet Posting
  (a) The commissioner shall establish a registry of each legal entity engaged in the business of insurance in this state that, formally or informally, has...
• Texas Section 521.153 - Preservation Of Certain Records Regarding Race-based Pricing
  (a) Notwithstanding Chapter 441, Government Code, the department shall preserve all examinations, exhibits to examinations, and other relevant documents regarding race-based pricing that the department...

Last modified: September 28, 2016