Texas Utilities Code Title 2, Chapter 64 - Customer Protection
SUBCHAPTER A GENERAL PROVISIONS
- Texas Section 64.001 - Customer Protection Policy
(a) The legislature finds that new developments in telecommunications services, as well as changes in market structure, marketing techniques, and technology, make it essential that...
- Texas Section 64.002 - Definitions
In this chapter: (1) "Billing agent" means any entity that submits charges to the billing utility on behalf of itself or any provider of a...
SUBCHAPTER B CERTIFICATION, REGISTRATION, AND REPORTING REQUIREMENTS
- Texas Section 64.004 - Customer Protection Standards
(a) All buyers of telecommunications services are entitled to: (1) protection from fraudulent, unfair, misleading, deceptive, or anticompetitive practices, including protection from being billed for...
- Texas Section 64.051 - Adoption Of Rules
(a) The commission shall adopt rules relating to certification, registration, and reporting requirements for a certificated telecommunications utility, all telecommunications utilities that are not dominant...
- Texas Section 64.052 - Scope Of Rules
The commission may adopt and enforce rules to: (1) require certification or registration with the commission as a condition of doing business in this state;...
SUBCHAPTER C CUSTOMER'S RIGHT TO CHOICE
- Texas Section 64.053 - Reports
The commission may require a telecommunications service provider to submit reports to the commission concerning any matter over which it has authority under this chapter....
- Texas Section 64.101 - Policy
It is the policy of this state that all customers be protected from the unauthorized switching of a telecommunications service provider selected by the customer...
SUBCHAPTER D PROTECTION AGAINST UNAUTHORIZED CHARGES
- Texas Section 64.102 - Rules Relating To Choice
The commission shall adopt and enforce rules that: (1) ensure that customers are protected from deceptive practices employed in obtaining authorizations of service and in...
- Texas Section 64.151 - Requirements For Submitting Charges
(a) A service provider or billing agent may submit charges for a new product or service to be billed on a customer's telephone bill on...
- Texas Section 64.152 - Responsibilities Of Billing Utility
(a) If a customer's telephone bill is charged for any product or service without proper customer consent or verification, the billing utility, on its knowledge...
- Texas Section 64.153 - Records Of Disputed Charges
(a) Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill. (b) The record...
- Texas Section 64.154 - Notice
(a) A billing utility shall provide notice of a customer's rights under this section in the manner prescribed by the commission. (b) Notice of a...
- Texas Section 64.155 - Providing Copy Of Records
A billing utility shall provide a copy of records maintained under Sections 64.151(c), 64.152, and 64.154 to the commission staff on request. A service provider...
- Texas Section 64.156 - Violations
(a) If the commission finds that a billing utility violated this subchapter, the commission may implement penalties and other enforcement actions under Chapter 15. (b)...
- Texas Section 64.157 - Disputes
(a) The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility. (b) In exercising its authority under...
SUBCHAPTER E PUBLICATION OF MOBILE SERVICE CUSTOMER TELEPHONE NUMBERS
- Texas Section 64.158 - Consistency With Federal Law
Rules adopted by the commission under this subchapter shall be consistent with and not more burdensome than applicable federal laws and rules. Added by Acts...
- Texas Section 64.201 - Definition
In this subchapter, "commercial mobile service provider" means a provider of commercial mobile service as defined by Section 332(d), Communications Act of 1934 (47 U.S.C....
- Texas Section 64.202 - Consent Required
(a) A commercial mobile service provider doing business in this state may not publish in a directory or provide for publication in a directory the...
- Texas Section 64.203 - Violations
(a) The attorney general may investigate violations of this subchapter and file civil enforcement actions seeking injunctive relief, attorney's fees, and civil penalties in an...
Last modified: September 28, 2016