Texas Utilities Code Title 4, Chapter 182 - Rights Of Utility Customers

SUBCHAPTER A PAYMENT DATE OF UTILITY BILL FOR ELDERLY INDIVIDUAL

• Texas Section 182.001 - Definitions
  In this subchapter: (1) "Elderly individual" means an individual who is 60 years of age or older. (2) "Utility" means an electric, gas, water, or...
• Texas Section 182.002 - Delay Of Bill Payment Date For Elderly Individual
  (a) On request by an elderly individual, a utility shall delay without penalty the payment date of a bill for providing utility service to that...
• Texas Section 182.003 - Request For Delay
  An elderly individual may request that the utility implement the delay under Section 182.002 for: (1) the most recent utility bill; or (2) the most...
• Texas Section 182.004 - Proof Of Age
  A utility may require an individual requesting a delay under this subchapter to present reasonable proof that the individual is 60 years of age or...

SUBCHAPTER B CONFIDENTIALITY OF CUSTOMER INFORMATION

• Texas Section 182.005 - Certain Utilities Not Affected
  This subchapter does not apply to a utility that: (1) does not assess a late payment charge on a residential customer; (2) does not suspend...
• Texas Section 182.051 - Definitions
  In this subchapter: (1) "Consumer reporting agency" means a person who, for a monetary fee or payment of dues, or on a cooperative nonprofit basis,...
• Texas Section 182.052 - Confidentiality Of Personal Information
  (a) Except as provided by Section 182.054, a government-operated utility may not disclose personal information in a customer's account record, or any information relating to...
• Texas Section 182.053 - Fee
  A government-operated utility may charge each customer who requests confidentiality under this subchapter a fee not to exceed the administrative cost of complying with the...
• Texas Section 182.054 - Exceptions
  This subchapter does not prohibit a government-operated utility from disclosing personal information in a customer's account record to: (1) an official or employee of the...

SUBCHAPTER C TESTING OF METERS

• Texas Section 182.055 - No Civil Liability From Violation
  A government-operated utility or an officer or employee of a government-operated utility is immune from civil liability for a violation of this subchapter. Acts 1997,...
• Texas Section 182.101 - Definitions
  In this subchapter: (1) "Consumer" means a person who obtains electricity or gas from a utility. (2) "Gas" includes natural gas and artificial gas. (3)...
• Texas Section 182.102 - Testing Of Meter
  (a) On complaint by a consumer to the governing body of a municipality, an agent or employee of the municipality shall examine, read, and test...
• Texas Section 182.103 - Utility Representative; Notice
  A utility representative may be present during a meter test. The municipality shall provide notice to a utility regarding the testing of a meter not...

SUBCHAPTER D BILL PAYMENT ASSISTANCE PROGRAM FOR BURNED VETERANS

• Texas Section 182.104 - Offense
  (a) A utility or other person commits an offense if the utility or other person fails or refuses to allow an agent or employee of...
• Texas Section 182.201 - Definitions
  In this subchapter, "electric cooperative" and "municipally owned utility" have the meanings assigned by Section 11.003. Added by Acts 2013, 83rd Leg., R.S., Ch. 597...
• Texas Section 182.202 - Burned Veterans Assistance Program
  (a) The board of directors of an electric cooperative or the governing body of a municipally owned utility may establish a bill payment assistance program...

Last modified: September 28, 2016