Appeal No. 1997-0805
Application No. 08/314,189
assigning a proficiency rating for each of the
agent-skill indicators associated with each of the
agents, the proficiency rating being representative of
the proficiency of each of the agents in the skill
represented by the agent-skill indicator;
identifying a call-skill indicator deemed useful
in satisfying a need of the caller;
matching the call-skill indicator with one of the at
least one agent-skill indicator, the matched agent-skill
indicator having a corresponding matched skill group; and
connecting one of the agents in the matched skill
group to the caller based on the proficiency ratings of
the agents in the matched skill group.
The Examiner relies on the following prior art:
Kohler et al. (Kohler) 5,206,903 Apr. 27,
1993
Claims 1-22 stand finally rejected under 35 U.S.C.
§ 102(b) as being anticipated by Kohler.
Rather than reiterate the arguments of Appellants and the
Examiner, reference is made to the Brief (Paper No. 14) and
Answer (Paper No. 15) for the respective details.
OPINION
We have carefully considered the subject matter on
appeal, the rejection advanced by the Examiner, and the
evidence of anticipation relied upon by the Examiner as
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