Appeal No. 2000-1323
Application No. 08/923,474
telephone call information is displayed on a client workstation using a graphical user
interface wherein a user creates an object image symbol using the graphical user
interface. A behavior is defined for the object image symbol and information is then
collected in one of three ways. The information may be entered through an input device
(e.g., keyboard); the information can be collected from an incoming call by a CTI server;
and the information can be collected from other application software. The information is
automatically collected and displayed using graphical objects. A user does not need to
know programming code to create and display an object image symbol or to define a
behavior of the object image symbol.
Representative independent claim 1 is reproduced as follows:
1. A method for displaying information on a client workstation, the
information collected by a communication management server, comprising
the steps of:
(a) creating and displaying an object image symbol using a graphical
user interface on the client workstation;
(b) defining a behavior for said created object image symbol without
requiring written programming code; and
(c) collecting the information from the communication management
server and displaying the information by a graphical object representing said
object image symbol.
2
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