Ex parte INGRASSIA et al. - Page 3




              Appeal No. 2000-1323                                                                                        
              Application No. 08/923,474                                                                                  


                     The examiner relies on the following references:                                                     
              Dilts et al. (Dilts)                       5,455,854            Oct. 03, 1995                               
              Shastry et al. (Shastry)                   5,511,116            Apr. 23, 1996                               
              Bayless et al. (Bayless)                   5,754,636            May 19, 1998                                
                                                  (effective filing date Nov.  01, 1994)                                  
                     Claims 1-30 stand rejected under 35 U.S.C. § 103.  As evidence of obviousness,                       
              the examiner cites Dilts and Bayless with regard to claims 1-18, 20-24 and 26-29, adding                    
              Shastry with regard to claims 19, 25 and 30.                                                                
                     Reference is made to the briefs and answer for the respective positions of                           
              appellant and the examiner.                                                                                 
                                                  OPINION                                                                 
                     With regard to the independent claims 1, 6 and 10, the examiner takes the position                   
              that Dilts discloses the display of information on a client workstation, wherein the                        
              information is collected by a communication management server and wherein an object                         
              image symbol is created and displayed using a GUI on the client workstation.  Specifically,                 
              the examiner points to the abstract of Dilts.                                                               
                     The examiner recognizes that Dilts does not teach the steps of defining a behavior                   
              of an object image symbol, inputting information into the object image symbol,                              





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