Appeal No. 2001-1017
Application No. 08/988,151
1. A method of operating a banking system over a data
transfer system comprising the steps of:
inputting a customer banking request from among a menu of
said banking requests at a personal computer;
transmitting said customer banking request to a host
computer remote from said personal computer;
receiving said customer banking request at said host
computer;
identifying a type of customer banking request received;
comparing said type of request to a stored table of request
types, each of said request types having an attribute indicating
whether said request type is capable of being fulfilled by a
customer service representative or by an automated system; and
depending upon said attribute, directing said request either
to a queue for handling of said request by a customer service
representative or to a queue for processing said request by an
automated system.
The prior art references of record relied upon by the
examiner in rejecting the appealed claims are:
Keyser, Jr. et al. (Keyser) 5,025,373 Jun. 18, 1991
Muller 5,561,711 Oct. 01, 1996
Claims 1 through 39 stand rejected under 35 U.S.C. § 103 as
being unpatentable over Keyser in view of Muller.
Reference is made to the Examiner's Answer (Paper No. 11,
mailed August 30, 2000) for the examiner's complete reasoning in
support of the rejections, and to appellants' Brief (Paper
2
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