Appeal No. 2001-1017
Application No. 08/988,151
attribute indicating whether the request is capable of automated
fulfillment. Furthermore, we have no evidence of record that the
claimed steps of comparing and directing based on attributes are
necessarily present in Keyser's system.
Muller teaches (column 1, lines 28-34) routing a customer
service call to an agent or automatically processing the call
depending on the information input by the customer. The input
information could be considered attributes (particularly since
appellants fail to define "attribute" in the specification).
However, Muller, like Keyser, fails to teach comparing the
request to a table of requests. Therefore, assuming arguendo
that Keyser and Muller can be combined, their combination fails
to teach each and every element of the claims. Consequently, we
cannot sustain the rejection of independent claims 1, 19, and 24,
nor of their dependents, claims 2 through 18, 20 through 23, and
25 through 39.
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