Appeal No. 2003-0977
Application No. 09/219,995
3) Bogart teaches at figure 4 that an agent may have a
plurality of skills with each skill having a service
profile. See items 500 and 502.
4) Bogart at lines 27-41 of column 6 teaches, retrieving
plural service profiles, combining the score of each service
profile according to a formula, and selecting the best
combined score.
Claim 1 at line 3 recites, "associating at least one
category of levels with a plurality of skills supported by a
given agent." Bogart at 3) above teaches the limitation of a
plurality of skills supported by a given agent. Bogart at 1) and
2) above teaches that each skill has a set of metrics for each
skill. Bogart at 2) above teaches that each metric has a level
(a score). We find that one of ordinary skill in the art would
recognize that a metric is an assigned classification of a score.
We also find that one of ordinary skill in the art would
recognize that each service profile uses the same set of metrics
although some scores may be zero for a given skill.
Up to this point our analysis shows that Bogart teaches all
aspects of the cited limitation of claim 1, except the act of
"associating" the at least "one category of levels." We find
that Bogart does not teach the act of "associating" the at least
one category of levels as recited in claim 1, i.e., Bogart does
not teach bringing the levels of plural skills together in a
relationship.
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