Appeal No. 2005-0823
Application No. 10/300,895 Page 23
requiring daily reporting? Daily reporting would take
away our flexibility and change our workload.
*ARC* has really given the agency every advantage
and not taken anything away in terms of flexibility and
functionality.’ Ahlsmith says he too was worried *ARC*
would move to daily reporting, but so far IAR is
sticking to the weekly reporting model.
From the disclosure of Cogswell, we find that streamlining
IAR was designed to simplify the tedious once-a-week ARC
reporting process for agents. IAR is being released in phases.
In the first phase, which was occurring as of the date of the
article, almost all of the weekly sales report to ARC were being
automated. In the second phase, scheduled for completion in
spring 1998, RENs and TAADs functions would be automated. To
make things easier for agents and increase productivity, ARC
created working groups for agents, CSRs, carriers and back-office
systems. The IAR database interacts with each of the CSRs. Each
time an agent sells a ticket, the information from the sale is
transferred to the IAR database, as well as the agent's back-
office system and the carrier's internal reservation system. IAR
will eventually work with both CSR supplied and third party,
back-office systems.
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