Appeal No. 2006-1092
Application No. 08/948,530
The examiner further notes that an SCP processor is a device that includes a
database for receiving an incoming message and selects the destination within
the database for routing the call [answer, pages 6 and 7]. With this construction,
the examiner concludes that the combined teachings of the cited prior art
disclose an SCP processor in the Internet [answer, page 7].
Appellant also argues that Becker does not receive agent information from
multiple call centers to store in a database to route incoming calls [brief, page
17]. The examiner responds that Becker's system collects call center data at the
network level and uses this data to route incoming calls to the appropriate call
center depending on agent availability [answer, page 7].
We will sustain the examiner's rejection of claims 6-9 and 14-16. We find
that appellant has not persuasively rebutted the examiner's prima facie case of
obviousness. In a first embodiment, Andrews discloses a system for optimally
routing calls to agents in a workgroup that utilizes a central controller 30. As
shown in Fig. 2, central controller 30 comprises a routing engine 48 associated
with a database that comprises database manager 52 and database storage
means 54. The routing engine uses data retrieved from the database to
calculate the optimal way to route calls in the system including routing the call
depending on agent availability [Andrews, col. 6, lines 28-62; Fig. 2].
In the embodiment of Fig. 9, Andrews discloses a routing system that,
among other things, routes Internet calls placed by Internet callers 410, 412 to
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