Appeal No. 2006-1092
Application No. 08/948,530
center 50 via a CTI server 60 located at each call center [Becker, col. 8, lines 45-
55]. Call center router 36 then retrieves this data from the CTI data collection
server via wide area network 26 to determine if the intended destination call
center has sufficient current availability to accept the call. Since both Andrews
and Becker are in the same field of endeavor, we find Becker's teaching
reasonably combinable with Andrews so that calls could be effectively routed to
an available call center selected from multiple call centers.
In summary, we have sustained the examiner's rejections with respect to
all claims on appeal. Therefore, the decision of the examiner rejecting claims 6-9
and 14-16 is affirmed.
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