Ex Parte MILOSLAVSKY - Page 5


                 Appeal No. 2006-1092                                                                                    
                 Application No. 08/948,530                                                                              


                 to those of ordinary skill in the art.  In re Kahn, 441 F.3d 977, 987-88, 78                            
                 USPQ2d 1329, 1336 (Fed. Cir. 2006) citing In re Kotzab, 217 F.3d 1365, 1370,                            
                 55 USPQ2d 1313 (Fed. Cir. 2000).   See also In re Thrift, 298 F. 3d 1357, 1363,                         
                 63 USPQ2d 2002, 2008 (Fed. Cir. 2002).   These showings by the examiner are                             
                 an essential part of complying with the burden of presenting a prima facie case of                      
                 obviousness.  Note In re Oetiker, 977 F.2d 1443, 1445, 24 USPQ2d 1443, 1444                             
                 (Fed. Cir. 1992).  If that burden is met, the burden then shifts to the applicant to                    
                 overcome the prima facie case with argument and/or evidence.  Obviousness is                            
                 then determined on the basis of the evidence as a whole and the relative                                
                 persuasiveness of the arguments.  See Id.; In re Hedges, 783 F.2d 1038, 1039,                           
                 228 USPQ 685, 686 (Fed. Cir. 1986); In re Piasecki, 745 F.2d 1468, 1472, 223                            
                 USPQ 785, 788 (Fed. Cir. 1984); and In re Rinehart, 531 F.2d 1048, 1052, 189                            
                 USPQ 143, 147 (CCPA 1976).  Only those arguments actually made by appellant                             
                 have been considered in this decision.  Arguments which appellant could have                            
                 made but chose not to make in the brief have not been considered and are                                
                 deemed to be waived [see 37 CFR § 41.37(c)(1)(vii)(2004)].                                              
                        Regarding independent claim 6, the examiner's rejection essentially finds                        
                 that Ginsberg teaches every claimed feature except for a service control point                          
                 (SCP) processor that receives agent information from a plurality of call centers                        
                 and stores such information in a database to route incoming calls to the call                           
                 center [answer, pages 3 and 4].  The examiner cites Becker as disclosing a call                         




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