Appeal 2007-0717
Application 09/993,277
1 mail server for receiving the e-mail from a sender, an information
2 extractor for extracting relevant information from the e-mail, and a
3 router for routing the e-mail. In one embodiment, the system contains a
4 database for storing information related to all persons who can answer e-
5 mails. The system also comprises a statistic server (also called stat-
6 server) for storing the history of all activities in the system. The router
7 can make routing decisions based on the information stored in the
8 database and the stat-server. (Miloslavsky, col. 2, ll. 24-39).
9 02. Miloslavsky’s system uses user information such as address portions,
10 time, date, and email content keywords to route the email (Miloslavsky,
11 col. 4, ll. 30-59).
12 03. One aspect of Miloslavsky is that it routes email to the most qualified
13 and available support persons. (Miloslavsky, col. 3, ll. 26-28).
14 04. These selection criteria for the most qualified and available persons
15 include expertise, language ability, activities, work load, language of
16 incoming email, subject matter of incoming email, information about the
17 sender, overall activities and urgency. (Miloslavsky, col. 5, ll. 1-19).
18 05. Tarbotton shows that multiple servers are frequently involved in email
19 communication, including sender email servers and relay email servers,
20 in addition to recipient email servers (Tarbotton, Fig. 1, col. 5, ll. 30-37).
21 06. As the examiner noted, corporate recipients may be located in different
22 geographically diverse areas, particularly those corporate recipients who
23 outsource provision of technical information across multiple countries,
24 which would require different email servers to serve all of the areas.
25 (Answer 4-7).
5
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Last modified: September 9, 2013