Appeal 2007-1440
Application 09/920,481
STATEMENT OF THE CASE
Appellant invented a method of delivering items of content (e.g.,
electronic material such as document files, graphic files, sound and video
files, etc.) to a user via email. The system delivers content from a storage
location to remote client devices through email based inquiry-response
automation.1 Claim 1 is illustrative:
1. A method of delivering items of content from a storage location to
client devices at remote locations through e-mail based inquiry-response
automation, the method comprising the steps of
providing a content delivery system for customer support
storing plural items of content, wherein the plural items of content are
technical support information
storing respective descriptions of the items of content and respective
order codes for the items of content
receiving a first message via e-mail from a user of a given client
device at a remote location, whereby an inquiry-response transaction is
initiated
assigning a tracking code for the inquiry-response transaction
responding via e-mail to the first e-mail message with a prompt
message, the prompt e-mail message including an arrangement of
descriptions and order codes for a plurality of the items of content, the
tracking code, and instructions to the user for ordering the items of content
receiving a second message via e-mail from the user
parsing the second e-mail message and identifying the tracking code
in the second e-mail message
1 See generally Specification ¶¶ 0007-0011 and 0019.
2
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