- 68 -
THE COURT: Mr. Johnson, could you speak up just a
little bit.
THE WITNESS: I'm sorry, sir.
BY MR. KLETNICK:
Q. Was one of the aspects of your concern that UPS
employees were selling excess value units in 1983?
A. That was one of my -- my concerns were that it was
offered to our customers and they were accepting it in
1983.
Q. And who was it offered by?
A. It was in -- I guess, in our explanation of
service, and I assume the customer service people were
talking to our customers about it.
Q. So they would, in effect, be selling excess value
units, wouldn't they?
A. I think it would certainly look like that. Yes.
Q. And so was that part of your concern?
A. Yes, it was.
Q. And they're not licensed as brokers.
A. No, they're not.
Q. They're not licensed as agents.
A. No, they're not.
Q. And then if there's a claim, UPS customer service
personnel would on occasion settle the claim.
A. We had a claims department --
Q. Right.
A. -- yes, in the company that would settle claims.
Yes.
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