Appeal No. 2005-0823
Application No. 10/300,895 Page 32
Announcement, the March 3, 2003 Communication, and the Redacted
Business Plan.
In the November 15, 2002 article, David Collins, President
and CEO of ARC announces plans to engage travel agents in a
consultative dialog surrounding the need to introduce and
implement various BPIs in the ARC settlement process. The
article states that "[a]lthough we have truthfully said on a
number of occasions in the past that ARC had no plans for
instituting daily reporting, that situation has now changed as a
result of the prolonged crisis in our industry.” Although ARC
will not be talking about daily remittance, they will be talking
about the disparity between the billing of credit transactions
daily and the settlement of cash transactions 10-17 days later.
Management needs to get daily data of what transpired in the
business the day before. Under ARC's proposal, based on a
standard workweek, transaction data would be sent to each
ticketing carrier five times a week. The article further
discloses that the voiding system, which was set up to cancel
out erroneous transactions, was now being abused because the
functionality was being used to cancel out transactions that did
take place. The article adds that ARC has been experiencing
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