Appeal No. 2005-0823
Application No. 10/300,895 Page 34
of the fact that this initiative is driven by the identification
of ongoing losses." However, the article does not specify how
the losses were being identified or when they mere identified.
We turn next to the March 19, 2003 announcement by ARC of
the ARC Board approving a BPI initiative for implementation on
June 4, 2003, after review of ARC's industry dialog by ARC
management. In the initiative, the void function will remain
available on the day of sale plus an additional 48 hours. The
announcement additionally states that: “[m]anagement’s report to
the Board referenced the four month long dialog with travel
agents, corporate travel departments (CTDs), and carriers along
with feedback and proposals for changes to the initial ARC
proposal first introduced on November 15, 2002. ‘The engagement
by the travel agent and CTD communities was significant and
fruitful,’ said ARC President and CEO, David Collins. ‘We
learned quite a bit about the agent business process and we were
persuaded to alter the initial proposal to limit the voiding
window in a number of areas. This is something that could not
have accomplished without productive engagement in a cooperative
dialog with our principal stakeholder communities,’ he added.”
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