Appeal 2007-2240
Application 09/818,016
1 Lesaint, col. 5, ll. 15-35, wherein a mechanic is selectively provided a
2 schedule that considers the priority (special request) of the request when
3 the scheduling and providing occurs); (B) automatically providing the
4 mechanic information regarding items associated with the recommended
5 routine responsive to an inquiry from the mechanic (Lesaint, at least
6 figures 1 and 4, col. 6, ll. 50-65, col. 7, ll. 1-30 and 47-55, col. 9, ll. 20-
7 44, col. 11, ll. 20-30, which discloses providing the mechanic with
8 information regarding the routine to be performed); (C) facilitating
9 remote communication between the mechanic and a base location
10 whereby the mechanic is able to access information regarding the
11 recommended list of step (A) and the information of step 03) (Lesaint, at
12 least figures 1 and 4, col. 6, ll. 50-65, col. 7, ll. 1-30 and 47-55, col. 9, ll.
13 20-44, col. 11, ll. 20-30, which discloses a communication module that
14 facilitates remote communication); and (D) determining whether the
15 mechanic accepts an assignment of a special service request (Lesaint,
16 col. 5, ll. 15-35, wherein the system determines whether the assigned
17 mechanic has called in and accepted the request or if the request should
18 be assigned elsewhere).
19 06. None of these findings in FF 01-05 are disputed by the Appellants.
20 Bergeron
21 07. Bergeron is directed toward the dispatch of resources, and more
22 particularly to the dispatch of field service engineers to remote sites, and
23 solving the problem of dispatching of resources, which can be broken
24 down into three parts; the identification of locations requiring the
25 resources, the proper selection of resources for assignment to the
14
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