- 16 -
In evaluating potential subcontractors, Compaq U.S. required
subcontractors to have significant manufacturing experience,
financial stability, competent management, and strong
engineering. Compaq U.S. developed the World Class Supplier
Process Survey (the WCSP) to evaluate new subcontractors and to
provide feedback to existing subcontractors. This survey takes
into consideration quality system management, documentation,
procurement, manufacturing and material control, final
acceptance, calibration, quality information, and statistical
process control. The Compaq U.S. Commodity Management Team (CMT)
was responsible for administering the WCSP and evaluating PCA
subcontractors. In selecting subcontractors, the CMT chose
subcontractors to complete the WCSP, and, from this information,
the CMT picked which subcontractors to visit and evaluate.
Compaq U.S. preferred that unrelated subcontractors use the
same Fuji manufacturing equipment, GenRad test equipment, and
programs in their manufacturing process that Compaq U.S. used in
manufacturing PCA's. This allowed Compaq U.S. to provide
customer support to its unrelated subcontractors and to
troubleshoot a problem because it was familiar with the
equipment. In addition, the same equipment allows the unrelated
subcontractors to use the same programs. Compaq U.S. also
preferred its subcontractors to use the continuous flow rather
than the batch manufacturing process, although most
Page: Previous 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 NextLast modified: May 25, 2011