Ex Parte MOLDENHAUER et al - Page 1




               The opinion in support of the decision being                           
               entered today was not written for publication                          
               and is not binding precedent of the Board.                             
                                   _______________                                    
                                                            Paper No. 21              

                      UNITED STATES PATENT AND TRADEMARK OFFICE                       
                                                                                     

                         BEFORE THE BOARD OF PATENT APPEALS                           
                                  AND INTERFERENCES                                   
                                                                                     

                            Ex parte TINA L. MOLDENHAUER,                             
                                   MELISSA MAGOS,                                     
                                   and GREG GORDY                                     
                                                                                     
                                Appeal No. 2002-1875                                  
                               Application 09/245,7761                                
                                                                                     
                                      ON BRIEF                                        
                                                                                     
          Before HAIRSTON, BARRETT, and RUGGIERO, Administrative Patent               
          Judges.                                                                     
          BARRETT, Administrative Patent Judge.                                       

                                 DECISION ON APPEAL                                   
               This is a decision on appeal under 35 U.S.C. § 134 from the            
          final rejection of claims 1-9, 11-19, and 21.  Claims 10 and 20             
          have been canceled.                                                         
               We reverse.                                                            

          1  Application for patent filed February 5, 1999, entitled                  
          "Method and Apparatus for Providing Web-Based Assistance to                 
          Customers and Service Representatives."                                     
                                        - 1 -                                         





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