Appeal No. 2002-1875
Application 09/245,776
the claimed "query," the anticipation rejection of claims 9 and
21 is reversed.
Claims 15-18
Initially, as with claim 9, we interpret claim 15 to
correspond to the description at page 5, lines 12-18 and page 16,
line 8, to page 17, line 2 of the specification. Technical
assistance is shown in Fig. 8d. The user selects one of the
receivers shown at 836. The step of "displaying the device" is
interpreted to correspond to the displaying of the selected
receiver 846 and its remote control 848 (specification, page 16,
lines 20-21; Fig. 8f). The step of "interrogating the device in
response to a user's command" is interpreted to correspond to
selecting (interrogating), for example, a button on the displayed
device to receive additional information about the function of
that button (specification, page 16, line 21 to page 17, line 2).
This interpretation is consistent with the preamble recitation of
a "device simulation." The step of "displaying a dialog box,
which is separate from the device, in response to said
interrogation, wherein the dialog box contains a useful
description of the results of the interrogation" is interpreted
to correspond to the displayed information about the function of
that button for the service representative to use in discussing
the problem with the customer (specification, page 5,
lines 14-16; page 16, line 21 to page 17, line 2). The
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