Appeal No. 2002-1875
Application 09/245,776
BACKGROUND
The invention relates to a computer program product that a
user may use to obtain assistance and order completion when
serving a customer.
Claim 1 is reproduced below.
1. A computer program product on a computer readable
medium for use in providing assistance and order completion
to a user when serving a customer, comprising:
(a) a graphical user interface having a home page and a
plurality of additional pages including an order entry page
for the customer's order; and
(b) a set of queries for the user to ask the customer,
the responses to which are entered by the user and are used
to automatically populate the order entry page.
The examiner relies on the following references:
Tarumi et al. (Tarumi) 5,880,974 March 9, 1999
(filed October 18, 1996)
Cupps et al. (Cupps) 5,991,739 November 23, 1999
(filed November 24, 1997)
Taylor et al. (Taylor) 6,034,687 March 7, 2000
(filed May 26, 1995)
Claims 1-8 stand rejected under 35 U.S.C. § 102(e) as being
anticipated by Cupps.
Claims 9, 11, 15-18, and 21 stand rejected under 35 U.S.C.
§ 102(e) as being anticipated by Taylor.
Claims 12-14 and 19 stand rejected under 35 U.S.C. § 103(a)
as being unpatentable over Taylor and Tarumi.
We refer to the final rejection (Paper No. 6) (pages
referred to as "FR__") and the examiner's answer (Paper No. 16)
- 2 -
Page: Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 Next
Last modified: November 3, 2007