Appeal No. 2002-1875
Application 09/245,776
computer hardware resource with a corresponding real office
device, the computer resource enabling the computer to function
like the consumer device (col. 2, lines 63-57). For example, the
image of Fig. 7A resembles a speakerphone/answering machine.
Taylor is controlling computer functions, not actual external
office devices.
Claims 9 and 21
Initially, we interpret claim 9 to correspond to the
description at page 5, lines 12-18 and page 16, line 8, to
page 17, line 2 of the specification. Technical assistance is
shown in Fig. 8d. The "query for a model of a set-top box for
which the user needs assistance" is interpreted to correspond to
dialog "Choose a receiver to begin troubleshooting" in dialog
bubble 834, where the "set-top box" refers to one of the
receivers shown at 836; although this is really a declarative
statement rather than an interrogatory (query) statement, the
specification states (page 16, line 9) that user is asked to
choose a particular receiver and the original claim recites a
"query." The "displaying the set-top box selected in response
to (a)" is interpreted to correspond to the illustration of the
selected receiver 846 and its remote control 848 (specification,
page 16, lines 20-21; Fig. 8f), although it is not in direct
response to selection of the receiver. The "means for
interrogating the display of said selected set-top box" is
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