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As early as March 1975, HIC distributed a controller’s
checklist for reports. In 1981, HIC copyrighted a manual
entitled “Accounting and Internal Control Systems and
Procedures”. This manual was written at the request of the area
and hotel accounting staff and was provided to hotel controllers
who also assisted in its review. The manual provided
standardized reporting and accounting controls, facilitating a
uniform budget process and the ability to move accounting
personnel between hotels. It was also used to train the
accountants in Mexico. Effective March 1, 1983, HIC promulgated
materials describing specialized policies and procedures for the
areas of law and insurance, administrative/general, and finance/
accounting. Some of the topics included: Technical assistance
agreements, management agreement obligations, area vice president
hotel visits, annual business plan, reports schedules, and inter-
hotel financial transactions.
HIC vice presidents would occasionally visit the hotels,
generally accompanied by the area vice presidents, to make
inspections and recommendations. Periodically, the Hyatt
International group would hold meetings of general managers. At
these meetings, general managers met with HIC and senior
executives of management subsidiaries to review the growth and
development of the Hyatt International group. The general
managers also exchanged ideas and information on what made their
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