- 33 -
incentive compensation was measured by objective (operational
performance) and subjective evaluation by HIC personnel.
The performance of general managers and executive committees
was considered to be good for most local personnel matters in the
Hyatt International group. Training, on the other hand, was an
area in which they did not perform as well. General managers and
executive committees did not have access to effective “off-the-
shelf” training material, and they did not have sufficient
resources or time to develop adequate in-house local personnel
training programs. To remedy this, Hyatt International provided
the “Training for your future” program that was offered to hotel
employees worldwide beginning in 1985.
Hyatt International group developed hotel management and
operation policy and procedures manuals. HIC acted as a
clearinghouse for the preparation of the manuals, and portions
were written by area specialists and hotel staff. HIC was
responsible for the distribution of manuals to new hotels and for
asking the field for updates. After updates were prepared, HIC
coordinated the updates and distributed them to the appropriate
hotels. General managers were responsible for their respective
hotel’s operating manuals, the food and beverage directors were
responsible for their departmental manuals, and the chefs were
responsible for their own menus and recipes.
Page: Previous 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 NextLast modified: May 25, 2011