Thomas and Julia Bo - Page 6

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               Petitioners submitted an offer in compromise to respondent             
          in late April or early May 2000.  Respondent returned it to                 
          petitioners on May 3, 2000, because petitioners had not filed a             
          return for 1998.  Petitioners resubmitted their offer in                    
          compromise on May 13, 2000, with their tax return for 1998.  In             
          the resubmitted offer in compromise, petitioners proposed to pay            
          $2,500 to settle their 1991-95 tax liabilities.                             
               On a date not stated in the record, petitioner called Davis            
          to ask about the status of petitioners’ case.  He learned that              
          Davis was on maternity leave and that Phyllis McLaughlin                    
          (McLaughlin) was responsible for petitioners’ case.  Petitioner             
          spoke with McLaughlin many times.                                           
               One of respondent’s employees (not identified in the record)           
          told petitioner that respondent was returning petitioners’ offer            
          in compromise because petitioner had apparently included his                
          business gross receipts in his personal income.  The employee               
          told petitioner to separate his personal and business items so              
          that respondent’s evaluators would not assume that petitioner’s             
          income included his business gross receipts.  McLaughlin                    
          suggested to petitioners that they seek help from an accountant             
          to separate those items.  Petitioners retained John Holder                  
          (Holder).                                                                   
               R. Chambers (Chambers), a member of respondent’s collection            
          division in Melbourne, Florida, faxed to petitioners on July 27,            






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