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Advocate Service office, wrote to petitioners to tell them that
she was working on their case and would contact them by June 28,
2002.
Around June 17, 2002, Wilkes asked petitioner to provide
letters from his creditors stating that they would not sell
products to him because of the tax lien. On June 18, 2002,
Wilkes spoke to Watson, who said that petitioners’ case had not
been released from Appeals as required to begin processing
petitioners’ offer in compromise and that she would check to see
what had to be done to release it. Watson called Wilkes later
that day and said that she had been unable to identify who to
contact to release petitioners’ case from Appeals.
Petitioner called Wilkes on June 18, 2002, and asked what
her office could do for petitioners. Wilkes told petitioner she
could monitor the processing of petitioners’ offer in compromise,
which normally takes 6 to 12 months. Wilkes also told petitioner
that only respondent’s collections office could release the tax
lien. Wilkes told petitioner that he had 2 weeks to send letters
to her from his creditors stating that they would not do business
with him because of the tax lien.
On June 20, 2002, petitioner faxed to Wilkes a letter from a
creditor stating that, because of the lien, petitioner’s
purchases had to be cash on delivery. Wilkes told petitioner
that the letter was not enough to justify releasing the lien. On
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