Thomas and Julia Bo - Page 9

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          worked on the spreadsheets every night for 2 weeks, then                    
          submitted them to Watson.                                                   
               Petitioner telephoned Watson on June 20, 2001, and told her            
          that he had found canceled checks for the telecommunication                 
          expenses.  Watson then agreed to withhold a decision on whether             
          the filing of a lien was proper until respondent’s examination              
          division reviewed petitioners’ telecommunication expense                    
          deductions for the years in issue.  Watson incorrectly told                 
          petitioner on June 26, 2001, that petitioners’ file would be sent           
          to the examination division in Melbourne, Florida.  Instead, it             
          was sent to PSP, an internal address of respondent not further              
          identified in the record.                                                   
               On November 5, 2001, petitioner asked Watson to expedite               
          consideration of petitioners’ case because the lien was hurting             
          his credit.  Petitioner told Watson that he could not obtain a              
          car loan while their case was pending.  Watson told petitioner              
          that petitioners’ file was supposed to be in Melbourne and that             
          she had been unable to find it.  Petitioner brought records to              
          Watson on November 7, 2001, but personnel in respondent’s                   
          Melbourne examination division could not work on petitioners’               
          case because they did not have petitioners’ file.  Watson began             
          looking for petitioners’ file on November 7, 2001.  Watson                  
          learned that Arthur Washburn (Washburn), an employee of                     
          respondent in PSP, had signed a transmittal document for                    






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