Appeal No. 95-2004
Application 07/597,370
schedules during an actual forecast time period based on the
actual event load for that period. On pages 3-18, AT&T Names
states that an automated
telemarketing center cannot afford to rely on information that
is two or three days old and the best schedule will reflect
"up to the minute" changes. It also states that adjustments
in schedules can be done any time after the schedule has been
created. Thus, in our view, the disclosure reasonably would
have suggested making changes during the actual forecast
period. Nevertheless, the examiner has failed to identify or
otherwise explain any reasonable suggestion stemming from AT&T
Names for a plurality of management units which collectively
service a event load, whether by allocation or reallocation of
the event load.
From the bottom of page 13 to the top of page 14 in the
answer, the examiner states that AT&T Names discloses having
more than one team of call handlers and therefore implies
having more than one supervisory group, citing pages 3-3 and
3-16. However, we can find no such disclosure on page 3-3 of
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