Appeal No. 95-2004
Application 07/597,370
time to collectively service an incoming total event load.
We reiterate that in our view the allocating step of
claim 13 requires plural management units to be active in any
one time period or shift. It would be unreasonable to regard
the claimed allocation feature as being met by merely having
more than one employee shift in one 24 hour period. While
each shift would presumably handle the entirety of the event
load to another shift during the period of that shift and thus
no allocation of the event load occurs, it is implicit in the
claims that the plural management units must share
responsibility for work in the same period or shift. In any
event, the examiner has not taken the view that merely having
different shifts in the day satisfies the claimed allocation
feature. Neither do we.
For the foregoing reasons, we do not sustain the
rejection of claim 13, and claims 6 and 14-15 all of which
depend from claim 13, over Fields and AT&T Names.
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